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Frequesntly Asked Questions

Mould Away Stages 1 & 2

How safe is the product?

Extremely safe. It presents no danger whatsoever to residents, pets or plants if used according to the instructions. The products were developed in UKAS accredited laboratories. All our ingredients can be found in the relevant PT sections of Article 95 of the ECHA. We received a Green Apple award for Organic and environmental properties and both Halal and Vegan certifications. As far as we are aware we are the only company globally to be able to make these claims which are backed up with proven efficacy via a large number of EN certifications from third party independent UKAS accredited laboratories including a surface compatibility certificate and a Boeing certification.

Does it really work?

Yes, absolutely. We have now been trading for over 6 years throughout Italy, The Netherlands, Latvia, and the UK without a single call back and can provide testimonials to that effect. We are happy to share our testimonials to support our success.

Is it ok to use bleach products and do they work?
We often get asked this question and it's a quite a lengthy answer. Although bleach will kill the surface spores and remove the colour from the mould stains on the surface it actually makes the mould far worse in the long term as the bleach can’t penetrate the surface and as it dries the water from the bleach is pulled beneath the surface leaving the now inert ingredients on the surface. The water then feeds the roots of the mould beneath surface and the mould spreads. Further to this bleach gives off chlorine gas and Chloramine if it encounters other household products that contain ammonia, acids, or vinegar. Bleach can also cause severe eye damage, respiratory problems and severe burns if not used correctly, plus it is also highly corrosive.
Can I mix the Mould Away products with other products?
No, our products shouldn’t be mixed with other products as it could stop them from working.
I have used the product, and it’s great, but there are some black stains that won’t budge. Are they mould? What can I do?

This is a very common question. Basically, once the mould is removed you may see black staining on the surface, this is not the mould, it is discolouration caused by the mould. The mould thrives especially well on cellulose-based surfaces such as wood, wallpaper and drywall/plasterboards. It secretes an enzyme which breaks down the cellulose. The mould then produces a dark pigment called melanin to protect itself against stressors such as UV radiation, and it is this that stains the surface. Also, when the mould is removed completely you may still have staining to the surface, especially ones that are cellulose based. We would suggest painting over the stain with our Pathogon Mould Away Anti-Mould Paint, but if this is not possible, you could try mixing a little white vinegar with baking soda to form a thick paste. Simply rub or scrub it into the surface and leave it for an hour or so, then remove with a damp cloth before reapplying our Stage Two Mould Treatment. For really stubborn stains, you might need to leave it on longer or use more applications. Be careful to try it on a small area first as it may also affect other surface colours or finishes. On wooden items, sometimes the mould can be up to a centimetre deep into the surface.

Can I paint over the Mould Away products once they have been used?

Yes, it is fine to paint over the top of the products once they have dried completely, but, for best results we would advise using our excellent Mould Away class 2 scrubbable anti-mould paints which are suitable for kitchens and bathrooms.

You only have White and Magnolia coloured paint, but I want to use a different colour on my walls, what can I do?
You can either take our white paint to a paint desk and ask then to tint it for you, or you can contact us directly and we can provide a Mould Away anti-mould concentrate to simply stir into a paint of your choice.
Is it safe to put the waste into my normal waste bin?
Yes of course, provided that the material that you put into the waste bag with our product and PPE is also suitable for normal waste disposal.
How long will the area remain mould free?
This is a difficult one to answer due to other factors that can affect the length of efficacy. If the humidity, temperature, and ventilation to the room affected is rectified and the correct products and paint finishes are used correctly then you should not see a reoccurrence of the mould.
Can the products be used on furnishings such as carpets, or in vehicles, motor homes and caravans?
Yes, our products as a ready to use solution can be used in wet vac carpet cleaning machines and will both deep-clean and sanitise the carpets and vehicle, motor home and caravan interiors. Once sanitised, the vehicle, motorhome or caravan will remain sanitised until the next use even weeks or possibly months later. As with any product though, we would always advise testing on a small area first for suitability.
My trigger spray has lost some of its power, what can I do?
If your trigger spray seems to lose some of its power, it is probably caused by the products in the bottles creating foam inside the trigger spray head and is easily remedied by removing the spray head, putting the dip tube into a glass or container of clean water, and pumping it several times to clear the foam.